– Franklin Research Limited –
Franklin Research is a marketing research agency which is fully Irish owned. In the course of our business operations we process and collect personal information. We are committed to the principles of data privacy and to complying with the General Data Protection Regulation (GDPR) which comes into effect on May 25th 2018. This document sets out why and how we process and collect personal information and your rights regarding your personal information.
Why and how we process and collect personal information
All information we process and collect is for research purposes only.
Our business service often involves conducting surveys of a client organisation’s customers and clients, and requires that we receive and process personal information (e.g. name, contact information and other relevant information) from the client organisation. Prior to receiving this information we provide a written statement to the client organisation identifying the research purpose for receiving the information, that the information will only be used for that research purpose and the length of time the information will be held by our company.
Our business service also involves collecting personal information through telephone, in-person and online surveys. All information provided by respondents is treated as confidential between the respondent and our company. The findings of research projects are provided to client organisations in summary format only, we never provide client organisations with information on how an individual respondent answered any question. On completion of a research project, we may hold personal information collected during surveys for a period of time, to a maximum of six months.
Your rights regarding your personal information held by our company
You have the right to request a copy of your personal information, to have inaccuracies corrected and to request that we delete all personal information about you. If you wish to exercise any of these rights, please contact us at firstname.lastname@example.org and we will endeavour to carry out your request in a timely manner.