Franklin Research is a full-service research agency providing research services for public-sector, commercial and not-for-profit organisations in Ireland.
Our services include: telephone, in-person and online surveys; 1-1 executive interviews; focus groups; concept tests; mystery shops; and analysis of client data.
We have delivered over 40 published reports for public-sector clients.
Our services are applied in a range of business issues, including:
- Post-programme evaluations
- Service audits
- New product testing
- Customer segmentation
- Customer attitudes, awareness and behaviour
- Customer satisfaction
- Stakeholder consultation